Public case studies · Userbot
Even before internal AI, with Userbot we put AI agents in front of customers and citizens, in healthcare, the public sector, manufacturing and retail. Today the same platform also brings AI inside the company, for employees.
15 public case studies built with Userbot since 2017, each with its full write-up on userbot.ai.
Public sectorFor ENEA, Userbot built a virtual assistant that handles information requests on procedures and documentation, in a complex context with extremely high volumes.
HealthcareUserbot deployed an AI assistant for CupSolidale that makes it simpler to book medical appointments and tests, and cuts the time people spend on hold.
Public sectorUserbot built an AI assistant for the City of Bologna that helps residents find their way through local taxes, registry services and municipal procedures.
TechUserbot deployed an AI assistant for Namirial that autonomously handles the vast majority of requests, cutting response times dramatically.
“The results exceeded our expectations within a few days of going live. We will extend the Bot to all our cloud services and platforms, in Italy and abroad.” Luigi-Enrico Tomasini, Customer Success Director, NamirialFull case study on userbot.ai (in Italian)
Public sectorIn partnership with Engineering, Userbot built an AI assistant for the City of Rimini that helps residents access the city’s digital services.
EnergySunBot, AGSM AIM’s virtual assistant, answers as accurately as a human agent: offers, payments, consumption, contract transfers, billing and real-time fault reports.
“We evaluated several products on the market, but none could match the ease of use and intuitiveness of Userbot’s AI management dashboard.” Matteo Perusi, AGSM AIM EnergiaFull case study on userbot.ai (in Italian)
RetailUserbot deployed an AI assistant for Nital (iRobot’s distributor in Italy) that automates answers, supports the buying process, recommends products and provides technical support, even during heavy traffic peaks.
“Thanks to Userbot’s AI and the simplicity of its dashboard, we quickly automated our customer conversations. Userbot helped us through emergencies, especially during heavy inbound traffic.” Francesco Bianco, Customer Service Team Leader, NitalFull case study on userbot.ai (in Italian)
HealthcareUserbot created an AI assistant for Aboca, a healthcare company built on natural active ingredients, to support customers and pharmacists with information on products and how to use them.
“AI helps us lighten our workload and give our customers answers in real time.” Alessia Scarpocchi, Digital Strategies Director, Aboca GroupFull case study on userbot.ai (in Italian)
ManufacturingUserbot introduced Digital Humans at Miflex to support operators and management in production line work and day-to-day operations.
ManufacturingUserbot deployed a generative AI and RAG solution for Mecolpress that helps technicians find answers in manuals and technical documentation.
“I’m excited about the journey we’re on with Userbot.AI. The results are well beyond our initial expectations.” Carlo Contri, Technical Director, MecolpressFull case study on userbot.ai (in Italian)
Public sectorFor the Province of Prato, Userbot built a generative AI assistant available 24/7, with automatic language detection: Italian, English, French, Arabic, Urdu and Chinese. One of the first Italian public bodies to adopt a generative AI agent.
HealthcareERIC is the virtual assistant Userbot built with Olympus Italia for the Policlinico Gemelli hospital in Rome. It answers patients’ questions on gastroenterology procedures and what to do before and after a visit, lightening the load on medical staff.
MobilityUserbot created Lea, the AI assistant of Leasys (Stellantis group), to support long-term rental customers with information on contracts, deadlines and services.
Full case study on userbot.ai (in Italian)
PackagingUserbot built an AI assistant for Packstyle, integrated with HubSpot, that handles after-sales requests and supports customers as they order custom packaging.
Full case study on userbot.ai (in Italian)
Public sectorUserbot deployed an AI assistant for the City of Rovigo, giving residents a digital point of contact for information on services, forms and procedures.
Full case study on userbot.ai (in Italian)Client quotes are translated from Italian.
Further reading: AI agents for business · governed AI adoption · how I talk about it on stageTell me where you’re starting from: I’ll reply myself, or the Userbot team will.